Last updated: March 2025 · Effective from: April 2025
We want you to love Sakhi. If something goes wrong with your subscription, we will make it right.
Sakhi's free tier is free forever and requires no payment. There is nothing to refund for free tier users.
You can cancel your Pro subscription at any time from Profile, then Subscription within the app. When you cancel, you retain full Pro access until the end of your current billing period. We do not charge cancellation fees.
| Situation | Refund |
|---|---|
| Technical error in billing (duplicate charge) | Full refund, processed within 5-7 business days |
| First-time subscriber requesting refund within 7 days | Full refund, no questions asked |
| Annual subscriber requesting refund within 14 days of renewal | Full refund of annual amount |
| Service unavailable for more than 48 continuous hours | Pro-rated refund for downtime period |
| Cancellation mid-period (not due to above) | No refund — access continues until period end |
To request a refund, email us at refunds@sakhi.app with the following information:
We respond to all refund requests within 2 business days.
Once a refund is approved, it will be processed within 5-7 business days. The time for the refund to appear in your account depends on your bank or payment provider and may take up to 10 additional business days.
Refunds for Indian subscriptions are processed via Razorpay. Refunds for international subscriptions are processed via Stripe. We do not store your payment card details — refunds are returned to the original payment method.
Refund requests: refunds@sakhi.app
General support: support@sakhi.app