Refund Policy

1Free Tier

Sakhi’s free tier is free forever and requires no payment. There is nothing to refund for free tier users.

2Pro Subscription — Cancellation

You can cancel your Pro subscription at any time from Profile → Subscription within the app. When you cancel, you keep full Pro access until the end of your current billing period. We do not charge cancellation fees.

3Refund Eligibility

Situation

Refund

Technical error in billing (duplicate charge)

Full refund within 5–7 business days

First-time subscriber requesting a refund within 7 days

Full refund, no questions asked

Annual subscriber requesting a refund within 14 days of renewal

Full refund of annual amount

Service unavailable for more than 48 continuous hours

Pro-rated refund for the downtime

Cancellation mid-period (not due to the above)

No refund — access continues until period end

4How to Request a Refund

Email us at support@sakhi.fit with:

The email address associated with your Sakhi account.
Your transaction ID or order number (from your payment confirmation email).
The reason for your refund request.

We respond to all refund requests within 2 business days.

5Processing Time

Once a refund is approved, it is processed within 5–7 business days. The time for it to appear in your account depends on your bank or payment provider and may take up to 10 additional business days.

6Payment Processors

Refunds for Indian subscriptions (₹99/month · ₹699/year) and international subscriptions ($4.99/month · $39.99/year) are processed via Razorpay. We do not store your card details — refunds are returned to the original payment method.

7Contact

Refund requests & general support: support@sakhi.fit · Phone: +91 81052 07254.